About UrbanKickStore

UrbanKickStore is an Italian-based ecommerce company with over 10 years of experience in the footwear and lifestyle industry. We operate with logistics support in the United States, allowing us to efficiently serve customers across the U.S. Our goal is to provide high-quality products with transparent policies, reliable shipping, and secure payment methods.

Trusted ecommerce business serving customers across the United States.

FAQ - Urban Kicks

πŸ›’ Orders

How do I place an order?

Browse our catalog, select the product and size you want, add it to your cart and proceed to checkout. We accept payments by credit card, PayPal and Shop Pay.

Can I modify or cancel an order?

Orders can be modified or cancelled within 24 hours of purchase. Contact us immediately at urbankicks96@gmail.com.

🚚 Shipping

Do you ship internationally?

Yes, we ship worldwide. Delivery times vary depending on the destination:

  • Italy: 2–4 business days
  • Europe: 4–7 business days
  • Rest of the world: 7–14 business days

How can I track my order?

You will receive an email with a tracking number as soon as your order is shipped. You can track your shipment directly from the link included in the email.

Is shipping free?

We offer free shipping on orders above a minimum threshold. Check the product page or checkout for up-to-date details.

↩️ Returns & Refunds

What is your return policy?

We accept returns within 30 days of receiving your order. The product must be in its original condition, unworn and with tags attached.

How do I start a return?

Contact us at urbankicks96@gmail.com with your order number and reason for return. We will provide instructions within 24–48 hours.

When will I receive my refund?

Refunds are processed within 5–10 business days of receiving the return at our warehouse.

πŸ‘Ÿ Products & Sizing

How do I choose the right size?

Each product has a size guide on the product page. If in doubt, we recommend choosing the larger size or contacting us for personalised advice.

Are the products authentic?

Absolutely. All products sold on Urban Kicks are 100% authentic and sourced from official, authorised suppliers.

Will a sold-out product become available again?

It depends on the model. You can enable availability notifications on the product page to be alerted as soon as it is back in stock.

πŸ’³ Payments

What payment methods do you accept?

We accept:

  • Credit and debit cards (Visa, Mastercard, Amex)
  • PayPal
  • Shop Pay
  • Apple Pay and Google Pay

Are payments secure?

Yes, all payments are protected with SSL encryption and processed through PCI-DSS certified payment gateways.

πŸ“ž Contact

How can I contact you?

We are available Monday to Friday, 9:00 AM – 6:00 PM (CET):

  • πŸ“§ Email: urbankicks96@gmail.com
  • πŸ“ž Phone: +39 331 830 7514
  • πŸ“ Address: Via Evangelista Torricelli, 80126 Napoli (NA), Italy
  • πŸ’¬ Live chat: available on the site during opening hours

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